The agreement, in plain words
What we promise, what we ask of you, and what happens if either of us cannot make it.
Template placeholder. These terms are a starting point, not legal advice. Have them reviewed against the law where you actually trade before you publish.
Reservations
- A reservation is confirmed when you receive the confirmation email, not when the form is submitted.
- We hold your table for 15 minutes past the booked time. After that we may need to give it away, and we will always try to ring you first.
- Tasting menu tables are held with a card. Nothing is charged at the time of booking.
- The tasting menu is taken by the whole table. This is a kitchen constraint rather than a preference.
Cancellations and changes
- Change or cancel free of charge up to 48 hours before your table, from the link in your confirmation email.
- Inside 48 hours we charge £45 per guest on tasting menu tables, because the food has already been bought. À la carte tables are not charged.
- Reducing a party of six or more inside 24 hours is treated as a partial cancellation on the same terms.
- If we have to cancel — a power cut, a flooded car park, a kitchen that has gone down — you are refunded in full and we will do our best to find you another date.
Allergies and intolerances
Tell us when you book. We handle gluten, dairy, nuts and shellfish in this kitchen daily and cannot guarantee any dish is free of them. We will always tell you honestly whether we can cook safely around what you need.
Private dining
- Rooms are held on a signed agreement and a deposit of 25% of the minimum spend.
- The deposit is refundable up to eight weeks before the date and is applied to the final bill after that.
- Final numbers are confirmed seven days ahead and charged as confirmed, even if fewer guests attend.
- A discretionary service charge of 12.5% is added to private dining bills and shared with the whole team.
Gift vouchers
- Valid twelve months from purchase and transferable.
- Not exchangeable for cash, and not refundable — but we will extend one if illness got in the way.
- Balances carry over between visits.
Behaviour
We will ask anybody to leave who is abusive to our team or to another guest, and we will not refund them. This has almost never happened and we would like to keep it that way.
Contact
Emberfen Hospitality Ltd, The Tidal Granary, 7 Granary Wharf, Saltern Quay. hello@emberfen.example.
See also our privacy page.